Mike's Dive Cameras Ltd always offer an extended returns policy of 30 days - so you can be rest assured if the suit, piece of diving equipment or gift doesn't suit then just send it back and we will either exchange it or offer a full refund less any postage costs. As we understand sometimes in our hectic lives it takes a little longer than thought, to get around to things!
Refunds / Exchanges (the official stuff)
Depending on your location, it can take up to 5 business days from the date of your return for your parcel to be delivered back to our Warehouse.
We will inspect the returned item and will notify you of your refund/replacement or exchange via email.
This is usually done within 3 working days of receiving your return into our Warehouse.
During busy periods, please allow up to 7 days for your return to be received and processed.
UK law automatically gives you a 14 day ‘cooling off period’ when you buy something you haven’t seen in person, i.e. online, unless it’s made to measure, bespoke, custom or an end of line item. We don't think that 14 days is enough though which is why we give you 30 days, starting as soon as you receive your order. Some items are not eligible for return though, including:
Products that deteriorate quickly
Products that have been personalised, made to measure or specifically ordered for you
Products that are end of line, items that we can no longer replace, obtain parts for or repair.
Any items you wish to return for a refund must be unused and in an 'as new' condition with all packaging intact and all original labels and tags attached to the item. Removal or lose of original labels may affect your return.
The products should not have been used in water, even for testing, until you are happy with them as they cannot be returned once used in water. Any evidence of use in water may result in the refund being rejected and the items returned to you.
Please note that special orders that required stock to be ordered in to fulfil may incur a 20% restocking fee.
We do hope you will take reasonable care of the items you wish to return as we reserve the right to refuse a refund and return the goods to you if they are not fit for re-sale.
If you wish to return an item for an exchange and the exchanged item is of a lower value then a refund will be issued for the difference. If the exchanged item is of a higher value, then our Customer Service team will be in touch to take the additional payment required.
Please contact our Customer Service team on +44 020 8994 6006 for the payment of the collection and the price difference if applicable. The product in exchange will be dispatched once the original product has been received in our Warehouse.
Sending items back to us
Bundle up your unwanted goods for return / exchange, including keeping all the original product packaging in tact
Please include your ‘Packing Note’ that was sent with your original order or include your Order Number (located on the top right corner of packing slip)
Write your refund / exchange instructions & reason for return
To send the goods back to us, you can choose your own preferred carrier.
Our Return Address
Mike's Dive Cameras Attention: Returns Department 113 Power Rd Chiswick W4 5PY London Tel +44 020 8994 6006 email@example.com
You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.
Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
If an item is not packaged correctly and has been damaged in transit back to us, we will contact you and may need to either return the product to you, or only issue a partial refund via credit note.
If an undamaged item is returned to us outside of the 30-day time frame, a voucher (valid for 1 year) will be issued, at the discretion of Mike’s Dive Cameras.
If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within 14 working days of receiving your parcel. Please call our Customer Service team on +44 20 8994 6006 or inform us via email at firstname.lastname@example.org. You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back we will issue a full refund via your original method of payment.
If the goods were delivered to a destination within the European Union, if you cancel your whole order within 14 days after the day you receive your goods, we will refund the Standard delivery cost. If you have paid for an upgraded delivery, we will only refund the cost of Standard delivery.
We cannot accept responsibility for packages that never reach us.
Items sold on clearance are non-returnable due to the nature of the sale - This does not affect your statutory rights.